Please allow up to 5 business days for your Product Return to be received, tested, processed, and completed.
Return Policy and Guidelines
New and Unopened Products
We offer a 30-day return policy on all new and unopened products, starting from the delivery date. Returns will only be accepted if the product is unused, in its original packaging, and includes all accessories. Packaging must be intact, and warranty seals must not be broken. Proof of condition (photos or video) may be required.
If a product is returned in used or damaged condition, or with missing parts, the return will be rejected and the item will be sent back to the customer.
Motors (Drone & FPV Motors)
All motors sold by us are covered by a 30-day warranty for manufacturer defects. If an issue occurs within 30 days, we will exchange the defective motor. If the product is unavailable or discontinued, a store credit may be issued. Motors with physical damage, improper installation, modifications, or abuse are not eligible for return or credit. Please ensure that all motor screws are the correct length before use. MAD holds the right to refuse any products which have been deemed to be damaged by the customer and not related to a manufacturer issue.
Electronic Speed Controllers (ESCs)
ESCs are covered under a 15-day warranty for manufacturer defects only. This policy does not cover issues caused by incorrect installation, user error, modifications, power surges, electrical shorts, fire, or water damage. We recommend thoroughly testing all components before supplying power.
Propellers
Propellers are covered by a 15-day warranty for manufacturer defects. Damage caused by crashes, improper installation, or general wear and tear is not covered.
Batteries
Batteries are covered by a 15-day warranty for dead on arrival (DOA) and manufacture defects. Excludes all batteries that show signs of misuse, overcharging, impact damage, or water damage. All battery returns must be approved by MAD via an emailed image of defective battery to shopify@mad-motor.com, Upon approval please dispose of the damaged battery in a safe manner and the exchange or credit will be issued.
Return Process
Submit a Return/Exchange request online or by contacting our support team.
If the return is due to a defective product, we will provide a prepaid return label.
If the return is for an unused and unwanted product, the customer is responsible for return shipping costs.
Once received, please allow 3–5 business days for processing. Products requiring detailed testing may take up to 7–14 business days.
Upon approval, an exchange or store credit will be issued.
Exclusions
We do not accept returns for used or damaged products that are not manufacturer defects.
Reimbursement for return shipping covers postage only and does not include packing materials.
*All returns and exchanges are at the discretion of MAD.
