RETURNS AND REFUNDS
Our satisfaction guarantee is active for 30 days post delivery. If more than 30 days have passed since the delivery date, we, unfortunately, can’t offer you a refund.
For returns, please email shopify@mad-motor.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after
Custom orders are not eligible for returns or refunds.
We accept cancellations only within 48 hours after the order has been placed.
SHIPPING
Due to the hand-painting process, All orders are processed and fulfilled within 10 business days. Once fulfilled, orders are shipped within 3 business day. Average shipping times range between 5 and 10 business days, depending on your location.
When will I get my order?
We proudly offer worldwide shipping via ,DHL Express from China.
Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:
| Region |
Commitment processing time |
Commitment delivery time |
Commitment timeframe |
| North America region (excluded Mexico) |
3-5 days |
7-15days |
10-20 days |
| Europe & UK |
3-5 days |
10-20 days |
13-25 days |
| Australia, New Zealand, Chile and other regions |
3-5 days |
10-20 days |
13-25 days |
If you have any questions or comments, please do not hesitate to contact us through:
Email: shopify@mad-motor.com
Jiangxi MAD motor components co.,ltd
Address: NO.319 Lianhexi 2nd RD., Nanchang county, Nanchang City, Jiangxi Province, China
