Our prices do not include import tax, such as no customs clearance ability of individuals or companies, please be careful to buy, if unable to clear customs, resulting in customs destruction, our company will not refund
Our satisfaction guarantee is active for 30 days after delivery. We don't support returns and refunds if over 30 days after the delivery.
For returns, please email shopify@mad-motor.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When the returned item is received by seller and after inspecting, customer will receive a return confirmation email, which notifying about the status of the refund. If the refund is approved, the payment will be refunded to the customer's account via credit card or original methods shortly thereafter.
Custom orders are not eligible for returns or refunds.
We accept cancellations only within 48 hours after the order has been placed.
(2)PRODUCING:
Due to the handmade process, all orders are processed and complete within 10 working days. Once complete of the production, goods will be shipped within 3 working days. Average shipping times range between 5-10 working days, which depend on your specific location.
When will I get my order?
We will ship the goods via DHL and offer you the tracking number after shipment.
After the production and packaging of the order are completed, we will ship according to the address you provided. We shall commit about delivery time to you as table below region：
|
Region |
Commitment processing time |
Commitment delivery time |
Commitment timeframe |
|---|---|---|---|
|
North America region (excluded Mexico) |
3-5 days |
7-15days |
10-20 days |
|
Europe & UK |
3-5 days |
10-20 days |
13-25 days |
|
Australia, New Zealand, Chile and other regions |
3-5 days |
10-20 days |
13-25 days |
Special Notes:
Delivery may be delayed due to holidays, material shortages, or force majeure events. We will notify you if such cases occur.
If you have any questions or comments, please do not hesitate to contact us through:
Email: shopify@mad-motor.com
These Terms & Conditions apply to all orders placed through our store. By completing a purchase, you acknowledge and agree to these terms.
A purchase contract is formed once you complete checkout and payment. Product images and specifications are provided for reference; minor updates or variations may occur.
Prices include product cost but may exclude shipping fees, taxes, and customs duties (if applicable). You confirm that all payment information you provide is accurate and authorized for use.
Orders are shipped via the available logistics options shown at checkout (e.g., DHL Express or other carriers). Delivery times are estimates only and may vary due to customs clearance, destination, or logistics delays. We are not responsible for delays beyond our control.
You may request a return or refund within 30 days after receiving the product. Please contact us with your order number and reason for return; we will provide the return address. We recommend using a trackable shipping service and keeping proof of shipment. Items must be unused, undamaged, and in original condition unless the issue is a manufacturing defect. Requests made after 30 days cannot be accepted.
If the item you receive is defective or damaged, please contact us immediately. We may offer repair, replacement, or a refund depending on the situation. We are not liable for damages caused by improper installation, misuse, or any indirect losses associated with the use of our products.
All product descriptions, images, and content on our website are owned by us and may not be used without permission. Product specifications may be updated without prior notice.
These terms are governed by the laws of our business location. Any disputes will be resolved through friendly negotiation; if unresolved, they may be submitted to a competent court.
